Mumbai: Passengers who alighted from a Dubai-Mumbai Emirates flight on Friday were in for a shock when they were told 200 pieces of their luggage were still in Dubai. Attempts to register online complaints on the airline website revealed that most outbound flights from Dubai left without passengers' luggage.
Karan Jamshed, a student, said, "There is a huge issue. Sixty per cent of the passengers' bags did not arrive. When I tried to complaint online their social networking page had complaints from people in Australia who have not gotten their bags."
Passengers like Jamshed, who arrived on flight EK 506, spent most of Friday and Saturday trying to contact the Emirates customer services team without much success, before taking to social networking sites to vent their frustration.
This, in fact, appears to have had some impact, as the bags started coming in to Mumbai late on Saturday afternoon."My last update came from Dubai airport. I called Dubai. They said bags are sitting in a container in Dubai awaiting forwarding information," said another passenger. "No one in Mumbai airport answers the phone. Not a single call was made to passengers to apologise for the glitch and allay their apprehension," he said.
07/08/14 Aditya Anand/Mumbai Mirror
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Karan Jamshed, a student, said, "There is a huge issue. Sixty per cent of the passengers' bags did not arrive. When I tried to complaint online their social networking page had complaints from people in Australia who have not gotten their bags."
Passengers like Jamshed, who arrived on flight EK 506, spent most of Friday and Saturday trying to contact the Emirates customer services team without much success, before taking to social networking sites to vent their frustration.
This, in fact, appears to have had some impact, as the bags started coming in to Mumbai late on Saturday afternoon."My last update came from Dubai airport. I called Dubai. They said bags are sitting in a container in Dubai awaiting forwarding information," said another passenger. "No one in Mumbai airport answers the phone. Not a single call was made to passengers to apologise for the glitch and allay their apprehension," he said.
07/08/14 Aditya Anand/Mumbai Mirror
