New Delhi: A consumer forum has directed Qatar Airways to pay Rs one lakh to a man for loss of his baggage during his journey from London to Doha in 2007, saying it was a case of "deficiency in service" leading to "harassment".
The New Delhi District Consumer Disputes Redressal Forum, presided by C K Chaturvedi, asked the airline to pay the money to Pradeep Saluja, whose baggage was lost during the journey in September 2007.
"It is an admitted case of rendering imperfect services, by not being able to prevent the baggage from being stolen or lost or remaining untraced for six months," the forum said, while noting that airlines had placed its liability as per weight--USD 20 (Rs 1,217.45) per kg.
The forum said that it was a case of "deficiency in service" leading to the loss and "harassment" and not for liability according to the Carriage by Air Act.
"Considering all the aspects...we value the loss, mental agony, time in wait and harassment including litigation expenses at Rs 1 lakh," the forum's bench, also comprising its member S R Chaudhary, said.
23/09/14 PTI/Financial Express
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The New Delhi District Consumer Disputes Redressal Forum, presided by C K Chaturvedi, asked the airline to pay the money to Pradeep Saluja, whose baggage was lost during the journey in September 2007.
"It is an admitted case of rendering imperfect services, by not being able to prevent the baggage from being stolen or lost or remaining untraced for six months," the forum said, while noting that airlines had placed its liability as per weight--USD 20 (Rs 1,217.45) per kg.
The forum said that it was a case of "deficiency in service" leading to the loss and "harassment" and not for liability according to the Carriage by Air Act.
"Considering all the aspects...we value the loss, mental agony, time in wait and harassment including litigation expenses at Rs 1 lakh," the forum's bench, also comprising its member S R Chaudhary, said.
23/09/14 PTI/Financial Express
