New Delhi: A consumer forum has directed Qatar Airways to pay Rs. 70,000 to a woman who lost her goods and money while travelling to South Africa, while holding the airlines as "deficient" in service.
New Delhi District Consumer Disputes Redressal Forum, presided by C K Chaturvedi, asked the airlines company to pay the money to one Kusum Sehgal.
"She has suffered loss of money and inconvenience for want of information to South Africa Airways, for onward journey and loss of hotel booking and delay in goods delivery etc. "All these facts prove imperfection in the service by Opposite Party (Qatar Airways) which has not been rebutted. We hold it deficient in services and award a compensation of Rs. 50,000 for the deficiency and loss suffered to complainant and allow Rs. 20,000 for litigation expenses," the forum's bench, also comprising its members S R Chaudhary and Ritu Garodia, said.
Ms Sehgal had told the forum that with the purpose to attend an exhibition in South Africa, she had booked ticket for November 15, 2010 from the company.
The flight, however, reached late at Doha and she missed the connecting flight for Johannesburg. She was later allotted an alternative flight and she managed to reach the destination, but South Africa Airways did not allow her journey to Botswana from Johannesburg for want of information from Qatar Airways and she had to buy a new ticket.
10/09/14 PTI/NDTV
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New Delhi District Consumer Disputes Redressal Forum, presided by C K Chaturvedi, asked the airlines company to pay the money to one Kusum Sehgal.
"She has suffered loss of money and inconvenience for want of information to South Africa Airways, for onward journey and loss of hotel booking and delay in goods delivery etc. "All these facts prove imperfection in the service by Opposite Party (Qatar Airways) which has not been rebutted. We hold it deficient in services and award a compensation of Rs. 50,000 for the deficiency and loss suffered to complainant and allow Rs. 20,000 for litigation expenses," the forum's bench, also comprising its members S R Chaudhary and Ritu Garodia, said.
Ms Sehgal had told the forum that with the purpose to attend an exhibition in South Africa, she had booked ticket for November 15, 2010 from the company.
The flight, however, reached late at Doha and she missed the connecting flight for Johannesburg. She was later allotted an alternative flight and she managed to reach the destination, but South Africa Airways did not allow her journey to Botswana from Johannesburg for want of information from Qatar Airways and she had to buy a new ticket.
10/09/14 PTI/NDTV
