Delhi: The Minister of State for Civil Aviation, Dr Mahesh Sharma informed the Lok Sabha today that eleven AAI airports have improved in service quality from 4.14 in Quarter-I (Jan-Mar, 2014) to 4.24 in Quarter-II (April-June, 2014) and 4.32 in Quarter-III (July-Sept, 2014) on a 5- point scale against world average of 4.04, 4.06 and 4.07 respectively. Airport Service Quality (ASQ) Survey is carried out by Airport Council International (ACI) on quarterly basis. Kolkata Airport improved its Airport Service Quality score from 4.42 (41st rank) in Quarter-II to 4.66 (27th rank) in Quarter-III and was top amongst the AAI Airports. Kolkata Airport also received ASQ Award in best improvement category in Asia Pacific Region by ACI for the year 2013.
22/12/14 Business Standard
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22/12/14 Business Standard
