New Delhi: SpiceJet continues mass flight cancellations but various arms of the Government seem to be acting as mute spectators to passenger woes. Though sources told Firstbiz that aviation regulator DGCA has sought details from SpiceJet about cancellations and may take some action soon, one wonders why the regulator or the ministry of civil aviation have been watching from the sidelines as thousands of pre-booked passengers suffer due to sudden flight cancellations.
These cancellations push passengers to book on other airlines at exorbitant rates and many times they are left without any alternatives. Our sources tell us of SpiceJet flying 70 less daily flights from its summer peak of 345 whereas the airline says it has been cancelling 50 flights a day. Either way, thousands of passengers are being inconvenienced.
Take the case of Ritu Chadha, who was booked on a SpiceJet Mumbai-Kolkata flight for this evening. Her daughter Sunaniaa Chadha, who works at Firstpost, says she had booked the ticket 14 days in advance for Rs 7,000. "But we got an SMS that the flight was cancelled on Sunday. Then I began a twitter dialogue with SpiceJet which lead them to re-book my mother on a flight leaving Mumbai this morning. But another message arrived on Monday night which informed us that this flight was cancelled too. We were left with no option but to book an Air India flight at Rs 9000".
03/12/14 Sindhu Bhattacharya
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These cancellations push passengers to book on other airlines at exorbitant rates and many times they are left without any alternatives. Our sources tell us of SpiceJet flying 70 less daily flights from its summer peak of 345 whereas the airline says it has been cancelling 50 flights a day. Either way, thousands of passengers are being inconvenienced.
Take the case of Ritu Chadha, who was booked on a SpiceJet Mumbai-Kolkata flight for this evening. Her daughter Sunaniaa Chadha, who works at Firstpost, says she had booked the ticket 14 days in advance for Rs 7,000. "But we got an SMS that the flight was cancelled on Sunday. Then I began a twitter dialogue with SpiceJet which lead them to re-book my mother on a flight leaving Mumbai this morning. But another message arrived on Monday night which informed us that this flight was cancelled too. We were left with no option but to book an Air India flight at Rs 9000".
03/12/14 Sindhu Bhattacharya