Nearly 40 British Airways (BA) passengers have been stranded at Mumbai Airport after they missed a connecting flight.
One passenger said children and disabled people were among those forced to sleep on the floor after delays affected the connecting flight.
Musician Sean Read said a "massive shouting match" erupted between staff.
BA said alternative flights had been found and the last passengers should leave on Tuesday.
Mr Read, who is the keyboard player for the Manic Street Preachers, the Rockingbirds and Chrissie Hynde, tweeted that some families had paid up to £5,000 to get home as a result of the problems.
He was among 38 passengers who had flown from Goa to Mumbai with Air India on Sunday night.
Mr Read, from Hackney, east London, said they had missed the connecting BA flight to Heathrow because of a number of problems including "delays getting through security and no walkway being present for us to leave the plane and get into the terminal".
The Heathrow flight was due to depart at 02:30 local time (21:00 GMT on Sunday) and Mr Read said BA was aware passengers were due to board the flight, but the company let the plane take off.
05/01/15 BBC
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One passenger said children and disabled people were among those forced to sleep on the floor after delays affected the connecting flight.
Musician Sean Read said a "massive shouting match" erupted between staff.
BA said alternative flights had been found and the last passengers should leave on Tuesday.
Mr Read, who is the keyboard player for the Manic Street Preachers, the Rockingbirds and Chrissie Hynde, tweeted that some families had paid up to £5,000 to get home as a result of the problems.
He was among 38 passengers who had flown from Goa to Mumbai with Air India on Sunday night.
Mr Read, from Hackney, east London, said they had missed the connecting BA flight to Heathrow because of a number of problems including "delays getting through security and no walkway being present for us to leave the plane and get into the terminal".
The Heathrow flight was due to depart at 02:30 local time (21:00 GMT on Sunday) and Mr Read said BA was aware passengers were due to board the flight, but the company let the plane take off.
05/01/15 BBC
