New Delhi: National carrier Air India found itself at the receiving end on social networking sites after a two-minute video went viral.
The video shows Air India staff refusing entry to passengers with valid tickets because they had reached 55 minutes before the flight departure instead of 60 minutes as per the staff members seen in the video that has gone viral.
The two-minute long video, shot by a passenger, shows the passengers and the AI staff engaged in an argument with the passengers who "turned up after the reporting time".
The passengers however claim that they had received an SMS saying that they need to arrive at the airport 45 minutes before departure as against the stipulated 60 minutes.
Passengers are advised to report at the check in counters well in time.
The video shows the passengers begging and pleading with the AI staff to check them in, the staff refuses to budge.
16/02/15 India Today
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The video shows Air India staff refusing entry to passengers with valid tickets because they had reached 55 minutes before the flight departure instead of 60 minutes as per the staff members seen in the video that has gone viral.
The two-minute long video, shot by a passenger, shows the passengers and the AI staff engaged in an argument with the passengers who "turned up after the reporting time".
The passengers however claim that they had received an SMS saying that they need to arrive at the airport 45 minutes before departure as against the stipulated 60 minutes.
Passengers are advised to report at the check in counters well in time.
The video shows the passengers begging and pleading with the AI staff to check them in, the staff refuses to budge.
16/02/15 India Today
