An audit commissioned by Mumbai International Airport Limited (MIAL) through an external agency has brought to light some startlingly facts — what passengers think about the airport in city.
Facilities, convenience and cleanliness always remain the main parameters on which any airport is judged by passengers and others alike.
Of the 4,637 passengers surveyed by the National Council of Applied Economics Research (NCAER), 3,246 (70.1%) were domestic and 1,391 (29.9%) were international.
About 62.2% passengers surveyed said the check-in facility at city airport is 'good', while only 13.2% felt that it was 'excellent', and 2.7% thought it was 'poor'. In terms of cleanliness and sanitation on the premises, 55.6% said it was 'good', 14.5% rated it 'excellent', and 4.4% felt that these services were 'poor'.
Similarly, 67.2% passengers felt that the boarding facilities were 'good', but a mere 8.2% found them to be 'excellent'. About 2.5% felt that the boarding facilities were 'poor'.
According to the NCAER report, of the total number of survey participants, 37.6% were in the age group of 25–34 and 26.4% in the age group of 35–44, indicating that a maximum number, ie 64%, were aged between 25 and 44, the age group known for its high level of spending.
17/02/15 Shahkar Abidi/Daily News & Analysis
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Facilities, convenience and cleanliness always remain the main parameters on which any airport is judged by passengers and others alike.
Of the 4,637 passengers surveyed by the National Council of Applied Economics Research (NCAER), 3,246 (70.1%) were domestic and 1,391 (29.9%) were international.
About 62.2% passengers surveyed said the check-in facility at city airport is 'good', while only 13.2% felt that it was 'excellent', and 2.7% thought it was 'poor'. In terms of cleanliness and sanitation on the premises, 55.6% said it was 'good', 14.5% rated it 'excellent', and 4.4% felt that these services were 'poor'.
Similarly, 67.2% passengers felt that the boarding facilities were 'good', but a mere 8.2% found them to be 'excellent'. About 2.5% felt that the boarding facilities were 'poor'.
According to the NCAER report, of the total number of survey participants, 37.6% were in the age group of 25–34 and 26.4% in the age group of 35–44, indicating that a maximum number, ie 64%, were aged between 25 and 44, the age group known for its high level of spending.
17/02/15 Shahkar Abidi/Daily News & Analysis
