Mumbai: Observing that not intimating a flyer about a cancellation in time amounts to deficiency in service, a consumer forum has ordered SpiceJet and a travel agency to pay a compensation of Rs 45,000 to a Powai woman after she was informed that her Delhi-Mumbai flight was cancelled only when she arrived at the airport.
The complainant, Sunita Dahia, told the Additional Consumer Disputes Redressal Forum that she had booked the ytickets through the agent, Om Travels, and paid Rs 21,000. She arrived in Delhi on August 23, 2013. But on September 9, 2013, when she arrived at Delhi airport to board her return flight, she was informed that it was cancelled. Dahia alleged that this delayed intimation had caused her severe inconvenience. She further said that despite repeated requests, the airlines did not accomadate her on another flight or refund the ticket amount. Dahia had to book a seat on another flight and pay an additional Rs 10,000.
21/03/15 Rebecca Samuel/Times of India
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The complainant, Sunita Dahia, told the Additional Consumer Disputes Redressal Forum that she had booked the ytickets through the agent, Om Travels, and paid Rs 21,000. She arrived in Delhi on August 23, 2013. But on September 9, 2013, when she arrived at Delhi airport to board her return flight, she was informed that it was cancelled. Dahia alleged that this delayed intimation had caused her severe inconvenience. She further said that despite repeated requests, the airlines did not accomadate her on another flight or refund the ticket amount. Dahia had to book a seat on another flight and pay an additional Rs 10,000.
21/03/15 Rebecca Samuel/Times of India
