Brussels: In what may bring in better consumer experience in airports and on flights, as much as 82 per cent of the 200 passenger carriers (including airlines from India) surveyed by IT solutions provider SITA said they will scale up investments to offer personalised solutions to travellers over the next three years.
These services would include provisions for downloading content from media kiosks to tablets or smartphones for flight including books and films, ‘virtual conceirge’ delivering shopping to passengers at airport gates and lounges, information updates to track baggage and app-based services to book onward travel from airports.
Three out of four airlines surveyed by SITA said they plan major programmes to deliver passenger services through smart phones in the next three years. As many as 64 per cent of the airlines surveyed said that they will have mobile-based apps in place for customer service and particularly for providing baggage related information by 2018.
19/06/15 Sharmistha Mukherjee/Indian Express
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These services would include provisions for downloading content from media kiosks to tablets or smartphones for flight including books and films, ‘virtual conceirge’ delivering shopping to passengers at airport gates and lounges, information updates to track baggage and app-based services to book onward travel from airports.
Three out of four airlines surveyed by SITA said they plan major programmes to deliver passenger services through smart phones in the next three years. As many as 64 per cent of the airlines surveyed said that they will have mobile-based apps in place for customer service and particularly for providing baggage related information by 2018.
19/06/15 Sharmistha Mukherjee/Indian Express
