New Delhi: The Centre will examine the "convenience fee" levied by private airlines each time a ticket is booked online, following complaints from fliers.
An official of the directorate-general of civil aviation (DGCA) said it would "scan" the fee. "We will study the data provided by all airlines and take a decision on whether any action or regulation is required," the official said. The regulator had recently launched a probe into the private airlines' high cancellation, no-show and rescheduling charges.
The government-run Air India does not levy the convenience fee. But others do so, charging Rs 75 to Rs 150 per ticket, and claim it is needed to maintaining online booking services.
But Sudhakar Reddy, president of the Air Passengers Association of India, disagreed. "What airlines charge as convenience fee is totally unjustified. It is just a way of fleecing passengers. We've taken up the issue with the DGCA because it relates to unbundling of services," Reddy said. "Unbundling" means breaking down airfares into various components, with separate charges for each.h
16/07/15 Sumi Sukanya/Telegraph
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An official of the directorate-general of civil aviation (DGCA) said it would "scan" the fee. "We will study the data provided by all airlines and take a decision on whether any action or regulation is required," the official said. The regulator had recently launched a probe into the private airlines' high cancellation, no-show and rescheduling charges.
The government-run Air India does not levy the convenience fee. But others do so, charging Rs 75 to Rs 150 per ticket, and claim it is needed to maintaining online booking services.
But Sudhakar Reddy, president of the Air Passengers Association of India, disagreed. "What airlines charge as convenience fee is totally unjustified. It is just a way of fleecing passengers. We've taken up the issue with the DGCA because it relates to unbundling of services," Reddy said. "Unbundling" means breaking down airfares into various components, with separate charges for each.h
16/07/15 Sumi Sukanya/Telegraph
