Monday, September 28, 2015

Air India fined for offloading passenger

New Delhi: Offloading a passenger due to overbooking has cost Air India Rs. 50,000 with a consumer forum holding that the airlines did it for commercial gains.

The complainant, a resident of Noida, was awarded the compensation to be paid by Air India for offloading citing overbooking, besides litigation costs of Rs. 15,000.

The complainant had booked a seat on an Air India flight from Mumbai to Frankfurt on January 8, 2007. He was offloaded by the airlines, which offered him an alternate flight to Frankfurt via London. This was not acceptable as the complainant did not have a London visa. He was refunded the ticket amount after deduction of taxes. The complainant said the staff was very rude in handling the matter, which forced him to move the forum.
28/09/15 Akanksha Jain/The Hindu
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