Sunday, September 06, 2015

Airlines should compensate for missed flights

There are instances where passengers who clear the security check but miss their flights due to lack of boarding announcement. In such cases, would the passenger lose the money he had spent on a non-refundable ticket? This issued was recently decided by the South Mumbai Forum in Vishnu Tulsidas Sipahimalani & Others versus Intergloble Aviation Ltd & Anr.

The Sipahimalani family had booked three non-refundable air tickets on a Mumbai-Delhi Indigo flight departing at 9.30 am on April 27, 2010. The Sipahimalanis reported one hour prior to the flight, as required. They were issued boarding passes and baggage tags on check-in. They cleared the security check and were waiting in the lounge to board the flight through gate number 11. As there was no staff member on that counter, they inquired with the adjacent counter staff of another airline who advised them to watch the monitors and await the announcement. Since there was no communication about the flight, they again made inquires barely 20 minutes before the scheduled departure time, and were shocked to learn that the boarding had been closed. Despite requests, they were not allowed to board the flight for "failing to report in time".
06/09/15 Jehangir B Gai/Business Standard
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