New Delhi: An Indian passenger of Finnair AY832 from London to the airline's hub Helsinki was left bleeding on the tarmac of the airport for 29 minutes, with a jaw bone fracture, a deep gash and four teeth broken when she slipped and fell down while de-boarding on Sep 15, her family says.
Finnair did not respond to questions sent by IANS on the incident.
"Believe it or not! No ambulance came to the site for 29 long minutes. When it did, it took a little while for them to put her on a stretcher and examine her in the ambulance," said Vidya Narayan Swamy, the daughter of the passenger Ranjini Narayan Swamy, narrating the incident to IANS.
"The airline's apathy -- or call it a sheer lack of basic courtesies and responsibility towards their own passenger -- did not end here. When the ambulance did arrive, no one from Finnair even bothered to accompany the badly-hurt passenger to the hospital," the daughter said.
They were left to fend for themselves. The husband of the injured passenger is an employee of IANS.
When contacted, Finnair officials did not respond to the questionnaire sent on Monday. However, the India office of the Finnish company did acknowledge receipt of the email.
Under the comparable civil aviation guidelines in India, an ambulance has to reach an injured person on the tarmac or apron area within 7-10 minutes. Sometimes, it may also call for a partial shutdown of nearby operations, officials at the international airport here explained.
The rules under the Indian "Civil Aviation Requirements" (CAR) are more stringent. Under the Indian CAR, a paramedic or emergency relief team should reach an injured person within 7-10 minutes on the tarmac or 2-5 minutes inside the terminal.
25/09/15 IANS/Statesman
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Finnair did not respond to questions sent by IANS on the incident.
"Believe it or not! No ambulance came to the site for 29 long minutes. When it did, it took a little while for them to put her on a stretcher and examine her in the ambulance," said Vidya Narayan Swamy, the daughter of the passenger Ranjini Narayan Swamy, narrating the incident to IANS.
"The airline's apathy -- or call it a sheer lack of basic courtesies and responsibility towards their own passenger -- did not end here. When the ambulance did arrive, no one from Finnair even bothered to accompany the badly-hurt passenger to the hospital," the daughter said.
They were left to fend for themselves. The husband of the injured passenger is an employee of IANS.
When contacted, Finnair officials did not respond to the questionnaire sent on Monday. However, the India office of the Finnish company did acknowledge receipt of the email.
Under the comparable civil aviation guidelines in India, an ambulance has to reach an injured person on the tarmac or apron area within 7-10 minutes. Sometimes, it may also call for a partial shutdown of nearby operations, officials at the international airport here explained.
The rules under the Indian "Civil Aviation Requirements" (CAR) are more stringent. Under the Indian CAR, a paramedic or emergency relief team should reach an injured person within 7-10 minutes on the tarmac or 2-5 minutes inside the terminal.
25/09/15 IANS/Statesman
