The new Chairman and Managing Director of major Asian airline Air India Ashwani Lohani has signalled his intent to bring the carrier back to the forefront of world travel by pledging to initiate a dedicated monitoring team to ensure customer experience is higher than ever before.
Lohani was installed as the new CMD at the beginning of September, replacing Rohit Nandan. He wasted no time in visiting all of the firm’s engineering bases around the country within the first month of his stewardship and signalled his intention to “resurrect the old glory of the national carrier”.
“There is a need to enhance passengers’ experience, which can be done through high standards of cleanliness of the aircraft, improvements to the cabin, audience announcements and courteous behaviour, among others, to resurrect the old glory of Air India,” explained Lohani.
21/10/15 Environmental Technology Online
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Lohani was installed as the new CMD at the beginning of September, replacing Rohit Nandan. He wasted no time in visiting all of the firm’s engineering bases around the country within the first month of his stewardship and signalled his intention to “resurrect the old glory of the national carrier”.
“There is a need to enhance passengers’ experience, which can be done through high standards of cleanliness of the aircraft, improvements to the cabin, audience announcements and courteous behaviour, among others, to resurrect the old glory of Air India,” explained Lohani.
21/10/15 Environmental Technology Online
