Flight delays, baggage handling and poor customer care facilities are the major reasons that upset Indian domestic travelers in 2015. Passengers have registered as many as 8,377 complaints against various airlines until September this year.
According to the data issued by DGCA, reasons behind the complaints included flight delays and rescheduling, baggage handling, customer services or staff behavior, refunds and catering.
Almost 21.97 per cent complaints were registered over flight delay and rescheduling of the aircraft. Complaints about customer services in aircraft constituted 19 per cent of the total complaints.
Of the complaints, which were registered with the Directorate General Of Civil Aviation (DGCA), low budget airline SpiceJet topped the list against whom highest number of complaints have been registered this year so far.
16/11/15 Ashita Dadheech/The Asian Age
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According to the data issued by DGCA, reasons behind the complaints included flight delays and rescheduling, baggage handling, customer services or staff behavior, refunds and catering.
Almost 21.97 per cent complaints were registered over flight delay and rescheduling of the aircraft. Complaints about customer services in aircraft constituted 19 per cent of the total complaints.
Of the complaints, which were registered with the Directorate General Of Civil Aviation (DGCA), low budget airline SpiceJet topped the list against whom highest number of complaints have been registered this year so far.
16/11/15 Ashita Dadheech/The Asian Age
