Ahmedabad: The joy of returning home for new year holidays turned into nightmare for 25-year-old Anjali Patel, thanks to Air India (AI). Anjali, who was travelling from San Francisco to Ahmedabad via Guangzhou (China) and Delhi, was forced to shell out Rs 5,820 for extra bag despite having all the requisite permissions for the same.
Anjali, a student of masters in computer science at North Western Polytechnic University in San Francisco, boarded China Southern Airlines (CSA) flight on December 23. Since the flight from San Francisco was delayed, she along with 50 other passengers missed the connecting CSA flight from Guangzhou to Delhi.
"When we took up the matter with the CSA officials, we were accommodated in another flight to Singapore. And from Singapore, we took another flight to Mumbai. The CSA officials gave me certificate that I could carry two piece baggage (two bags of 23 kg each) till my journey to Ahmedabad," said Anjali, who has just finished her third semester.
Anjali's ordeal began when she landed at Mumbai airport and was about to take the flight to Ahmedabad. "The AI officials told me that since I would be flying on domestic route from Mumbai to Ahmedabad, I was allowed only one bag and would have to pay for the second bag which would be charged around Rs 6,000," she said.
"I asked them that if I had come through my original route via Delhi, I wouldn't have been asked to pay for extra baggage then why I was being asked to pay now. Despite several requests they didn't relent. Also at that time, I didn't have enough money," added Anjali.
Anjali was made to wait for eight hours by the AI officials. Only after paying Rs 5,820, she was allowed to board AI-144 from Mumbai to Ahmedabad.
31/12/15 Times of India
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Anjali, a student of masters in computer science at North Western Polytechnic University in San Francisco, boarded China Southern Airlines (CSA) flight on December 23. Since the flight from San Francisco was delayed, she along with 50 other passengers missed the connecting CSA flight from Guangzhou to Delhi.
"When we took up the matter with the CSA officials, we were accommodated in another flight to Singapore. And from Singapore, we took another flight to Mumbai. The CSA officials gave me certificate that I could carry two piece baggage (two bags of 23 kg each) till my journey to Ahmedabad," said Anjali, who has just finished her third semester.
Anjali's ordeal began when she landed at Mumbai airport and was about to take the flight to Ahmedabad. "The AI officials told me that since I would be flying on domestic route from Mumbai to Ahmedabad, I was allowed only one bag and would have to pay for the second bag which would be charged around Rs 6,000," she said.
"I asked them that if I had come through my original route via Delhi, I wouldn't have been asked to pay for extra baggage then why I was being asked to pay now. Despite several requests they didn't relent. Also at that time, I didn't have enough money," added Anjali.
Anjali was made to wait for eight hours by the AI officials. Only after paying Rs 5,820, she was allowed to board AI-144 from Mumbai to Ahmedabad.
31/12/15 Times of India
