Come 2016 and you are going to have a much better experience while boarding a flight from 10 major airports across the country, right from finding a parking slot and swifter check-ins to faster baggage clearance on arrival.
The government has initiated the process to address the difficulties that people face at the airports. State-owned Airports Authority of India (AAI), which operates 125 airports in the country, will hire a consultant tasked to improve the operational efficiency and customer service at 10 major airports.
The airports identified are: Chennai, Kolkata, Goa, Pune, Trivandrum, Calicut, Lucknow, Guwahati, Srinagar and Bhubaneshwar. Together these airports handled 4.8 crore passengers last year, with Chennai and Kolkata airports accounting for half of the total traffic.
Some of the key issues that will be addressed include queuing time at check-in points, baggage transfer time, easy assess to passengers through navigation and signboards, availability of cheap parking space and adequate seating area at the airport. The consultant will also be mandated to ensure cleanliness and smooth movement of arriving, departing and transit passengers by making necessary changes including providing additional infrastructure if required.
25/12/15 Somesh Jha/The Hindu
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The government has initiated the process to address the difficulties that people face at the airports. State-owned Airports Authority of India (AAI), which operates 125 airports in the country, will hire a consultant tasked to improve the operational efficiency and customer service at 10 major airports.
The airports identified are: Chennai, Kolkata, Goa, Pune, Trivandrum, Calicut, Lucknow, Guwahati, Srinagar and Bhubaneshwar. Together these airports handled 4.8 crore passengers last year, with Chennai and Kolkata airports accounting for half of the total traffic.
Some of the key issues that will be addressed include queuing time at check-in points, baggage transfer time, easy assess to passengers through navigation and signboards, availability of cheap parking space and adequate seating area at the airport. The consultant will also be mandated to ensure cleanliness and smooth movement of arriving, departing and transit passengers by making necessary changes including providing additional infrastructure if required.
25/12/15 Somesh Jha/The Hindu
