Mumbai: Jet Airways has shown signs of revival in not just its financial books but also in travellers’ choice. The airline, which was far behind industry leader IndiGo, is now neck-to-neck with it as per the latest TripAdvisor annual India Air Travel Survey.
While 37.74 per cent of the passengers voted IndiGo as their most preferred domestic airline, as many as 37.33 per cent preferred Jet Airways. IndiGo last year had a lead of 8 per cent over Jet.
National carrier Air India, which was voted as the least preferred airline for four years in a row, upped its ante and became the third. Jet Airways also came out as the third most preferred airline for international travel, trumping Lufthansa. Emirates remained the most preferred, fifth year in a row, followed by Singapore Airlines. Jet seems to be doing very well on many parameters — food and beverage, in-flight entertainment, both cabin crew appearance and cabin crew service quality, check-in process at the airport, seat comfort/leg room, in-flight shopping, customer service and even on ‘overall experience’, Jet was preferred over Indigo.
However, the ‘favourite’ airline i.e., IndiGo, does win with a high margin on the following parameters — time taken to deliver baggage and in-cabin maintenance.
27/12/15 Varun Aggarwal/Business Line
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While 37.74 per cent of the passengers voted IndiGo as their most preferred domestic airline, as many as 37.33 per cent preferred Jet Airways. IndiGo last year had a lead of 8 per cent over Jet.
National carrier Air India, which was voted as the least preferred airline for four years in a row, upped its ante and became the third. Jet Airways also came out as the third most preferred airline for international travel, trumping Lufthansa. Emirates remained the most preferred, fifth year in a row, followed by Singapore Airlines. Jet seems to be doing very well on many parameters — food and beverage, in-flight entertainment, both cabin crew appearance and cabin crew service quality, check-in process at the airport, seat comfort/leg room, in-flight shopping, customer service and even on ‘overall experience’, Jet was preferred over Indigo.
However, the ‘favourite’ airline i.e., IndiGo, does win with a high margin on the following parameters — time taken to deliver baggage and in-cabin maintenance.
27/12/15 Varun Aggarwal/Business Line
