The south Mumbai district consumer dispute redressal forum recently pulled up national carrier Air India (AI) for providing negligent services to one of its consumers. Penalising the airlines, the forum asked it to pay an amount of Rs20,000 towards mental agony of the passenger and an amount of Rs23,000 for the complainant's extra expense towards the airfare.
The case dates back to May 2012, when Saurabh Agarwal, a resident of Cuffe Parade, had booked tickets for his family from Mumbai to Singapore and then a connecting flight from Singapore to Jakarta.
"After the booking of the tickets, there was a rescheduling of the airways. So the complainant received a message from the airlines' call centre in advance. Even after the rescheduling of the flight timings, there was a delay of three more hours in arrival of the flight. The airlines' representatives mentioned that since there was a delay in Chennai from where the plane was about to depart, the arrival was also delayed. Because of this delay, the complainant's family missed the connecting flight that they had to board from Singapore to Jakarta. When the complainant approached the company seeking a solution for the issue, the representatives failed to entertain the grievance and the complainant had to buy new tickets from Singapore to Jakarta," read the complaint.
03/01/16 Pranali Lotlikar Chindarkar/Daily News & Analysis
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The case dates back to May 2012, when Saurabh Agarwal, a resident of Cuffe Parade, had booked tickets for his family from Mumbai to Singapore and then a connecting flight from Singapore to Jakarta.
"After the booking of the tickets, there was a rescheduling of the airways. So the complainant received a message from the airlines' call centre in advance. Even after the rescheduling of the flight timings, there was a delay of three more hours in arrival of the flight. The airlines' representatives mentioned that since there was a delay in Chennai from where the plane was about to depart, the arrival was also delayed. Because of this delay, the complainant's family missed the connecting flight that they had to board from Singapore to Jakarta. When the complainant approached the company seeking a solution for the issue, the representatives failed to entertain the grievance and the complainant had to buy new tickets from Singapore to Jakarta," read the complaint.
03/01/16 Pranali Lotlikar Chindarkar/Daily News & Analysis
