Thursday, January 28, 2016

Domestic airlines strengthen measures to handle unruly flyers

New Delhi: Domestic airlines have bolstered measures to deal with unruly passengers on board aircraft following a recent spate of such incidents.
Aviation regulator DGCA had in November, 2014, mandated the airlines to apply restraining devices to tackle an unruly passenger when all conciliatory approaches had been exhausted, including verbal communication.
It had also asked the carriers to properly train their flight and cabin crew as well as ground staff to handle such cases.
"We at IndiGo carry a restraint device on all our domestic flights. IndiGo complies with the government guidelines and we have a standard operating procedure (restricted) to restrain passengers only when all the conciliatory approaches have been exhausted," IndiGo said.
28/01/16 PTI/Times of India
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