Mangaluru: Issues - internal and external - has pushed down Mangaluru International Airport's customer satisfaction half-yearly survey round IV ratings down by two notches. In the latest survey (July-December 2015) carried out at MIA, city's gateway to domestic/international destinations, airport at Kenjar was placed fifth against its 3rd rank in the survey carried out earlier (January-June 2015). MIA's current rating is 4.75 out of 5 as against 4.82 in the earlier survey.
At the all India level, the top place went to Raipur (4.88), Chandigarh (4.83), Udaipur (4.80) and Bhubaneshwar (4.79) and Mangaluru (4.75). Incidentally, Raipur (4.82 in the previous survey, the same as Mangaluru) has jumped to the numero uno slot, displacing Chandigarh (4.85 earlier). Given intense competition to be in the top five in the survey, it is a few decimal points difference that can make or mar an airport's ranking, avers J T Radhakrishna, airport director, MIA.
Putting in perspective the two places drop in ranking, Radhakrishna told TOI that lack of proper road connectivity (exit road), limited or non-existent domestic transit facility, and limited conveyor belt facilities in the international arrival hall has played its part. While the first issue is an external one, the other two are internal and concerted efforts are on at various levels to get it sorted out at the earliest, he said adding both state government and AAI is on board these issues.
11/01/16 Jaideep Shenoy/Times of India
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At the all India level, the top place went to Raipur (4.88), Chandigarh (4.83), Udaipur (4.80) and Bhubaneshwar (4.79) and Mangaluru (4.75). Incidentally, Raipur (4.82 in the previous survey, the same as Mangaluru) has jumped to the numero uno slot, displacing Chandigarh (4.85 earlier). Given intense competition to be in the top five in the survey, it is a few decimal points difference that can make or mar an airport's ranking, avers J T Radhakrishna, airport director, MIA.
Putting in perspective the two places drop in ranking, Radhakrishna told TOI that lack of proper road connectivity (exit road), limited or non-existent domestic transit facility, and limited conveyor belt facilities in the international arrival hall has played its part. While the first issue is an external one, the other two are internal and concerted efforts are on at various levels to get it sorted out at the earliest, he said adding both state government and AAI is on board these issues.
11/01/16 Jaideep Shenoy/Times of India
