New Delhi: Air India has ordered an enquiry into an incident where a differently-abled woman was allegedly made to crawl after de-boarding a plane here in the absence of a wheel-chair even as the national carrier's CMD expressed regret over the inconvenience caused in a letter to her.
The incident took place on January 29 when Anita Ghai, a differently-abled woman, landed at the Indira Gandhi International Airport (IGIA) by an Alliance Air flight from Dehradun and requested for a wheel-chair.
Ghai, who is a Delhi University associate professor, had alleged that she was made to "crawl" to the passenger coach as the airline failed to arrange a wheel-chair due to "security" reasons.
In a letter to Ghai, Air India Chairman and Managing Director Ashwani Lohani has deeply regretted the inconvenience caused to her.
"We are also looking at the reasons behind the wheel-chair request not having been indicated in the ticket/PNR that you booked for your journey through Balmer and Lawrie.
"Had the request been made, the timely availability of wheel-chair at the ramp could have been ensured and the inconvenience caused to you could have been avoided," Lohani said in the letter.
01/02/16 PTI/Deccan Chronicle
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The incident took place on January 29 when Anita Ghai, a differently-abled woman, landed at the Indira Gandhi International Airport (IGIA) by an Alliance Air flight from Dehradun and requested for a wheel-chair.
Ghai, who is a Delhi University associate professor, had alleged that she was made to "crawl" to the passenger coach as the airline failed to arrange a wheel-chair due to "security" reasons.
In a letter to Ghai, Air India Chairman and Managing Director Ashwani Lohani has deeply regretted the inconvenience caused to her.
"We are also looking at the reasons behind the wheel-chair request not having been indicated in the ticket/PNR that you booked for your journey through Balmer and Lawrie.
"Had the request been made, the timely availability of wheel-chair at the ramp could have been ensured and the inconvenience caused to you could have been avoided," Lohani said in the letter.
01/02/16 PTI/Deccan Chronicle
