Air India had the largest number of passenger complaints in January, according to numbers released by the Airports Authority, while Vistara passengers complained the least.
Among the big domestic airlines, both Indigo and Spicejet scored high with low levels of passenger complaints while Jet Airways and Go Air saw passenger complaint rates that were double or more compared to these airlines.
Some of this could be attributed to the pressures of running a commercially viable airline service with high levels of occupancy. For example, Vistara had the lowest levels of occupancy among all the airlines in India. Just 77.6% of Vistara’s seats were filled on average.
In contrast, the airline with the biggest discounts — SpiceJet — had the highest occupancy levels: 92.1% of its seats were filled with passengers on take-off during the month.
Air India, which topped in passenger complaints, saw passenger load factor improve from 81.7% in December to 86.7% in January, marking the biggest improvement in occupancy levels seen by any airline during the month.
18/02/16 S Nambrath/RTN.Asia
To Read the News in full at Source, Click the Headline
Among the big domestic airlines, both Indigo and Spicejet scored high with low levels of passenger complaints while Jet Airways and Go Air saw passenger complaint rates that were double or more compared to these airlines.
Some of this could be attributed to the pressures of running a commercially viable airline service with high levels of occupancy. For example, Vistara had the lowest levels of occupancy among all the airlines in India. Just 77.6% of Vistara’s seats were filled on average.
In contrast, the airline with the biggest discounts — SpiceJet — had the highest occupancy levels: 92.1% of its seats were filled with passengers on take-off during the month.
Air India, which topped in passenger complaints, saw passenger load factor improve from 81.7% in December to 86.7% in January, marking the biggest improvement in occupancy levels seen by any airline during the month.
18/02/16 S Nambrath/RTN.Asia
