Tuesday, February 23, 2016

Flyers lost over 6,000 bags in three years

Ahmedabad: Recently , a family of 15 from Bihar after landing at Ahmedabad airport, to their horror found that half of their bags have not arrived. Only after constant follow-up with airline officials, they got their bags delivered to their hotel next day .This family was lucky , but several passengers lose their bags while travelling by air in the country . Security and safe delivery of baggage has become a big concern for flyers across the country .
Though airlines have expanded exponentially in the past few years with millions of people preferring to fly , in the same period problems of flyers have compounded too.
According to the data available from ministry of civil aviation, 6,806 complaints of lost baggage were registered against all the airlines from January 2013 to October 2015 operating on domestic routes across country . In 2013, around 2,626 complaints were registered followed by 2,245 in 2014 and 1,935 in 2015.
More than 45% of the total complaints related to lost baggage in the last three years were registered against Indigo airlines which has the highest market share of 36.8% in aviation sector in India. Indigo is followed by Jet Airways with 1,374 complaints and Air India with 883 complaints. Indigo has a fleet of 100 aircraft and has around 650 daily departures, connecting 34 domestic destinations, while AI and Jet Airways have a fleet of 118 and 115 aircraft respectively and operate above 400 departures daily .
24/02/16 Piyush Mishra/Times of India
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