Chennai: Passengers travelling from Chennai to Kochi were left high and dry at the domestic airport when their SpiceJet flight was cancelled all of a sudden.
Passengers complained that no Spicejet official informed them before hand on the cancellation of the flight.
“We reached airport around 4.30 pm but were not informed about the delay. We came to know of it only when we enquired with the officials at 6.15pm,” said Akshaya, a passenger. “They initially said the flight has been rescheduled at 7.25 pm and later made the announcement about its cancellation due to technical issues,” she added.
“My grandmother passed away. We had to attend the funeral. If they had intimated us in advance, we would have taken another flight,” she said.
Initially, the airlines volunteered to return the airfare. But the passengers were furious and some yelled at the officials.
16/02/16 New Indian Express
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Passengers complained that no Spicejet official informed them before hand on the cancellation of the flight.
“We reached airport around 4.30 pm but were not informed about the delay. We came to know of it only when we enquired with the officials at 6.15pm,” said Akshaya, a passenger. “They initially said the flight has been rescheduled at 7.25 pm and later made the announcement about its cancellation due to technical issues,” she added.
“My grandmother passed away. We had to attend the funeral. If they had intimated us in advance, we would have taken another flight,” she said.
Initially, the airlines volunteered to return the airfare. But the passengers were furious and some yelled at the officials.
16/02/16 New Indian Express
