Monday, March 07, 2016

Jet Airways directed to pay Rs. 1 lakh compensation to customer

Hyderabad: The District Consumer Disputes Redressal Forum-III here directed Jet Airways (India) Ltd and JetLite (India) Ltd to pay Rs. 1 lakh as compensation to a customer for deficiency of service.

The carrier services had failed to provide accommodation in an alternate flight, delaying their customers and causing them inconvenience.

The forum’s direction came after Ch. Raghuveer Reddy, an advocate, complained stating that a flight he and his daughter Nidhi, a professional tennis player, had booked at 2.45 p.m. with Jet Airways to reach Pune from Hyderabad on December 12 in 2010 was cancelled.

He wrote that he had booked the flight as his daughter had to participate in a tennis tournament on December 13, 2010.

In his complaint, Mr. Reddy wrote that on the day of travel, he received an SMS at 10.30 a.m. stating that the flight had been cancelled, and that he and Nidhi were being accommodated for a 9.15 p.m. flight on the same day. Reaching the airport by 1 p.m., he informed the airlines about the tournament, and requested them to put them on an earlier flight, but to no avail, read his complaint. Mr. Reddy and his daughter finally flew to Mumbai instead, and reached Pune at 4.30 a.m. by road on December 13, 2010, after much “hardship and harassment”. He claimed that it was the flight delay and subsequent incidents that affected her performance, which cost Nidhi a spot to participate at the ‘ITF 10K Tournament’, that was to be held in India later.
07/03/16 The Hindu
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