Mumbai: In the first quarter of 2016, the domestic air travellers addressed customer services and baggage handling facilities as the biggest problems they face while travelling on a flight. According to the data from January to April 2016 issued by the Directorate General of Civil Aviation (DGCA), 2,993 complaints were received by the domestic airlines from their fliers.
As per the data, 50 per cent of the complaints were about customer services and baggage handling, while about 20 per cent was regarding other flight-related problems.
According to the data, other matters that irk fliers the most include, flight problems and refund. However, problems related to fare, catering and staff behaviour troubled less than 0.5 per cent passengers, stated the data.
Among domestic airlines, Air India topped the list with the maximum number of passenger complaints. While Jet airways stood second and was followed by Go Air and Indigo in the list. The data further revealed that in January 2016, 823 passenger-related complaints had been received by the scheduled domestic airlines, In February 759 complaints were filed followed by 737 in March and 674 in April.
30/05/16 Ashita Dadheech/Asian Age
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As per the data, 50 per cent of the complaints were about customer services and baggage handling, while about 20 per cent was regarding other flight-related problems.
According to the data, other matters that irk fliers the most include, flight problems and refund. However, problems related to fare, catering and staff behaviour troubled less than 0.5 per cent passengers, stated the data.
Among domestic airlines, Air India topped the list with the maximum number of passenger complaints. While Jet airways stood second and was followed by Go Air and Indigo in the list. The data further revealed that in January 2016, 823 passenger-related complaints had been received by the scheduled domestic airlines, In February 759 complaints were filed followed by 737 in March and 674 in April.
30/05/16 Ashita Dadheech/Asian Age
