Kolkata: A sick passenger transiting Kolkata airport was forced to lie on the floor for nearly two hours and wait for her plane with neither the airline nor airport officials making a dignified arrangement. Aviation regulator DGCA and international agency IATA guidelines on how such passengers should be handled were blatantly flouted.
Passengers taking flights between 2pm and 4pm on Tuesday were in for a shock when they walked into the domestic departure lounge. They were met with a bizarre sight of a woman lying on a stretcher that had been left on the floor near the Jet Airways check-in counters. The hapless woman stared at the ceiling, embarassed to look sideways lest she catch fellow passengers gaping at her or whispering about her plight.
Amit Ghosh, a sales executive bound for Delhi, was aghast at the airport's lack of sensitivity in dealing with a woman who, besides her physical pain, had to now endure the ignominy and trauma of being made to lie on the floor. "The least that can be done is to arrange for a private area for her to wait. I don't know how the passenger endured it but it made my blood boil. I wonder how the officials would have felt if it were their mother who had been made to lie on the floor in full public view," he fumed.
22/06/16 Times of India
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Passengers taking flights between 2pm and 4pm on Tuesday were in for a shock when they walked into the domestic departure lounge. They were met with a bizarre sight of a woman lying on a stretcher that had been left on the floor near the Jet Airways check-in counters. The hapless woman stared at the ceiling, embarassed to look sideways lest she catch fellow passengers gaping at her or whispering about her plight.
Amit Ghosh, a sales executive bound for Delhi, was aghast at the airport's lack of sensitivity in dealing with a woman who, besides her physical pain, had to now endure the ignominy and trauma of being made to lie on the floor. "The least that can be done is to arrange for a private area for her to wait. I don't know how the passenger endured it but it made my blood boil. I wonder how the officials would have felt if it were their mother who had been made to lie on the floor in full public view," he fumed.
22/06/16 Times of India
