Amritsar: The District Consumer Disputes Redressal Forum has directed Air India to pay a compensation of Rs 20,000 to a local resident whose flight was delayed by four-and-a-half hour. The airlines has also been directed to pay Rs 2,000 as litigation expenses.
Earlier, Sukhpal Singh, a resident of New Amritsar, had filed a complaint against Air India stating that he purchased tickets to travel from Amritsar to New Delhi and further to Bangkok on February 10, 2015, and then back from Singapore to New Delhi on February 17 by paying an amount of Rs 31,500.
He said when he reached the local airport on time for his flight scheduled for 10:30 am, it did not take off for more than four-and-a-half hour. The complainant along with other passengers were made to wait at the airport and was assured after every half an hour that the flight would be ready soon to take off. He alleged the staff was not courteous and they did not even offered them a glass of water to the passengers.
He stated that when they reached New Delhi, the connected flight had already taken off and the complainant and other passengers were left at the New Delhi Airport in the lurch.
He said they managed to reach Bangkok at 7:30 am on February 11, 2015. He said his schedule was disrupted due to delay in the flights.
He alleged that during the return journey also the flight was delayed by two hours.
03/07/16 Tribune
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Earlier, Sukhpal Singh, a resident of New Amritsar, had filed a complaint against Air India stating that he purchased tickets to travel from Amritsar to New Delhi and further to Bangkok on February 10, 2015, and then back from Singapore to New Delhi on February 17 by paying an amount of Rs 31,500.
He said when he reached the local airport on time for his flight scheduled for 10:30 am, it did not take off for more than four-and-a-half hour. The complainant along with other passengers were made to wait at the airport and was assured after every half an hour that the flight would be ready soon to take off. He alleged the staff was not courteous and they did not even offered them a glass of water to the passengers.
He stated that when they reached New Delhi, the connected flight had already taken off and the complainant and other passengers were left at the New Delhi Airport in the lurch.
He said they managed to reach Bangkok at 7:30 am on February 11, 2015. He said his schedule was disrupted due to delay in the flights.
He alleged that during the return journey also the flight was delayed by two hours.
03/07/16 Tribune
