Indian airlines are slowly making a turnaround in terms of business and punctual fights. But in terms of a social conscience and customer care, we are not really sure.
The latest misadventure from an airline's team happened at Mumbai airport, when their ground staff misbehaved with a family which included an autistic teen too.
The family, showed her disability certificate to the airline's ground staff but they refused to provide her with any privilege based on her special needs.
While that can be blamed on the lack of sensitization that Indian airline staff have about autism and related mental illnesses, what happened next was certainly not worthy of a full-service airline.
The staff let in only older and wheel-chaired people before closing the boarding gates on their side and then asked them to join the back of the line on the other end!
Here's a video of the poor child waiting with her family:
Maybe the protocols of airlines in India do not reserve any special treatment for the autistic but a little humane behaviour never hurt anyone. It was only after fellow travellers asked the officials that the child was allowed to board without further waiting.
What's even worse is that the family and their supporters were threatened by officials that they will not be allowed to board the flight.
07/07/16 Deepu Madhavan/India Times
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The latest misadventure from an airline's team happened at Mumbai airport, when their ground staff misbehaved with a family which included an autistic teen too.
The family, showed her disability certificate to the airline's ground staff but they refused to provide her with any privilege based on her special needs.
While that can be blamed on the lack of sensitization that Indian airline staff have about autism and related mental illnesses, what happened next was certainly not worthy of a full-service airline.
The staff let in only older and wheel-chaired people before closing the boarding gates on their side and then asked them to join the back of the line on the other end!
Here's a video of the poor child waiting with her family:
Maybe the protocols of airlines in India do not reserve any special treatment for the autistic but a little humane behaviour never hurt anyone. It was only after fellow travellers asked the officials that the child was allowed to board without further waiting.
What's even worse is that the family and their supporters were threatened by officials that they will not be allowed to board the flight.
07/07/16 Deepu Madhavan/India Times
