Kochi: Passengers who were supposed to board a Kuwait-bound flight on Monday morning from Cochin international airport at Nedumbassery had a harrowing experience as Kuwait Airways authorities kept them uninformed about the delay and the subsequent cancellation of the service.
According to passengers and airport authorities, the flight (KU352) was scheduled to depart for Kuwait from Kochi at 5.30am. However, airlines authorities later informed passengers - 250 people who were booked for the flight - that the flight was delayed and promised that the flight would be rescheduled by 6pm.
"Passengers waited at the airport till 11pm. However, there was no information about the flight's departure following which the passengers turned hostile. Airlines authorities then offered passengers hotel accommodation and they were brought to the airport again by 3am saying that the flight would finally leave for Kuwait by 8am," said an airport source.
13/07/16 Times of India
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According to passengers and airport authorities, the flight (KU352) was scheduled to depart for Kuwait from Kochi at 5.30am. However, airlines authorities later informed passengers - 250 people who were booked for the flight - that the flight was delayed and promised that the flight would be rescheduled by 6pm.
"Passengers waited at the airport till 11pm. However, there was no information about the flight's departure following which the passengers turned hostile. Airlines authorities then offered passengers hotel accommodation and they were brought to the airport again by 3am saying that the flight would finally leave for Kuwait by 8am," said an airport source.
13/07/16 Times of India
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