Dubai: Although around 300 passengers had a miraculous escape after the operational incident of an Emirates Boeing 777 at Dubai International Airport last Wednesday, they now have new worries: finding their lost luggage.
The incident forced the Middle East's busiest airport to temporarily close before operating on a single runway. Flight cancellations, delays and diversions affected thousands of passengers, until the airlines announced their operations returned to normal on Saturday afternoon.
Dinah Sam, passenger on the EK521 flight, said she lost five suitcases that carried valuable items including work documents and her children's school bags and books.
"I was travelling with my two children, and we lost our items. Emirates crew have been in constant touch and they sent us a letter to which we are yet to reply," said Sam, who noted she is still trying to recover from the incident.
Rajaram Vaikuntam, whose wife and children were on the flight, said the family has lost three big bags that included gold, gift items and credit cards from India and electronics.
Despite the worry about lost belongings, he said he is pleased with the support he is receiving from Emirates.
"They call us everyday to check on our family. They sent us a separate email address through which we can send our inquiries and told us they are working on finding the luggage," said Vaikuntam.
He added that teams said they would update them about the luggage process within the next two days.
"The crew even referred us to a rehabilitation centre in Dubai when they knew my family is still in stress. I did not expect that much support and attention from them," said Vaikuntam.
09/08/16 Sherouk Zakaria/Khaleej Times
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The incident forced the Middle East's busiest airport to temporarily close before operating on a single runway. Flight cancellations, delays and diversions affected thousands of passengers, until the airlines announced their operations returned to normal on Saturday afternoon.
Dinah Sam, passenger on the EK521 flight, said she lost five suitcases that carried valuable items including work documents and her children's school bags and books.
"I was travelling with my two children, and we lost our items. Emirates crew have been in constant touch and they sent us a letter to which we are yet to reply," said Sam, who noted she is still trying to recover from the incident.
Rajaram Vaikuntam, whose wife and children were on the flight, said the family has lost three big bags that included gold, gift items and credit cards from India and electronics.
Despite the worry about lost belongings, he said he is pleased with the support he is receiving from Emirates.
"They call us everyday to check on our family. They sent us a separate email address through which we can send our inquiries and told us they are working on finding the luggage," said Vaikuntam.
He added that teams said they would update them about the luggage process within the next two days.
"The crew even referred us to a rehabilitation centre in Dubai when they knew my family is still in stress. I did not expect that much support and attention from them," said Vaikuntam.
09/08/16 Sherouk Zakaria/Khaleej Times
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