Tuesday, October 25, 2016

A smile to perk up your trip

Passengers at the departure terminal of the Coimbatore International Airport were in for a surprise on Monday, when airport officials and staff greeted them with a smile and a rose, as part of the launch of the ‘Smile Week’.

Airport Director G. Prakash Reddy said that nearly 5,000 passengers use the airport every day and the smile aimed at providing a pleasant start to their journey.

“With more passengers likely to travel for Deepavali, we have made arrangements to make the time spent by passengers in the airport comfortable,” he said.

“Though greeting customers with a flower will go on only till next Monday, we have asked the Airport Authority of India staff and the airline staff to continue greeting passengers with a smile and be easily approachable,” he said, adding that there was a plan to hold such events twice a year to stress passenger-friendly approach.

Addressing the gathering at the inaugural of the event, Station Manager of SilkAir Saramma Joseph said that a genuine smile played a crucial role in the sales and service sectors, and lent a competitive edge.

As part of the event, a Smile Selfie Booth was set up at the departure terminal, for passengers to click photos.
25/10/16 The Hindu
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