Deepa Malik, who scripted history last month by becoming India’s first-ever woman to win a medal at the Paralympic Games, had alleged “poor handling” of wheelchair-bound passengers by Vistara Airlines and also slammed it over its “rude and ill mannered crew”. In response, the airline has personally apologised to the Paralympian and assured of better coverage in the future.
A miffed Deepa, who was travelling from Mumbai to Delhi via Vistara flight UK 902, took to Twitter to express her displeasure.
“Very poor handling of wheelchair passenger in De boarding and fragile items. Rude n ill mannered crew. Sad experience. @airvistara (sic),” said Deepa in a series of tweets.
She claimed that she had endured the bad experience while informing her mother on the phone that the flight scheduled to depart at 3:35 p.m. from the Mumbai Airport was delayed.
The 46-year-old, who was confined to a wheelchair in 1999 owing to a spinal tumour, also criticised the airlines for the “lack of training” given to crew members as far as handling wheel-chair bound passengers is concerned.
“Very sad to note lack of training of crew Flight UK902,” she said while lodging a formal complaint against Vistara Airlines, which is a joint venture of Tata group and Singapore Airlines.
However, the airlines swiftly responded to the complaint and immediately tendered an apology for her disappointing experience.
06/10/16 ANI/Indian Express
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A miffed Deepa, who was travelling from Mumbai to Delhi via Vistara flight UK 902, took to Twitter to express her displeasure.
“Very poor handling of wheelchair passenger in De boarding and fragile items. Rude n ill mannered crew. Sad experience. @airvistara (sic),” said Deepa in a series of tweets.
She claimed that she had endured the bad experience while informing her mother on the phone that the flight scheduled to depart at 3:35 p.m. from the Mumbai Airport was delayed.
The 46-year-old, who was confined to a wheelchair in 1999 owing to a spinal tumour, also criticised the airlines for the “lack of training” given to crew members as far as handling wheel-chair bound passengers is concerned.
“Very sad to note lack of training of crew Flight UK902,” she said while lodging a formal complaint against Vistara Airlines, which is a joint venture of Tata group and Singapore Airlines.
However, the airlines swiftly responded to the complaint and immediately tendered an apology for her disappointing experience.
06/10/16 ANI/Indian Express
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