Saturday, October 22, 2016

Sleeping on floor: AI toughens rules for jump-seat travel

New Delhi: Air India has tightened the norms for allotting jump seats meant for crew to other employees following last week's episode of a staff on leave (SOL) flying from New York to Delhi on this cramped, foldable seat and then sleeping in the first class galley due to exhaustion. The airline has now ordered that these seats will not be given to "aged, ailing (staffers) and children" on long haul flights. And also that employees given these seats must be clearly told to not to do anything that discomforts revenue flyers - like lying on floor.
"An incident has recently been reported of a jump seat passenger on a JFK (Airport)-Delhi flight who was asleep on the aisle in the business class, thus severely tarnishing the airline's image in the time of the company's turnaround.
This has been viewed very seriously by the chairman. Releasing of jump seat is the sole responsibility of the pilot-in-command (PIC). All PIC are hereby instructed to be judicious in releasing jump seat to staff on leave passengers, particularly on long haul sectors," says a circular issued by AI's ED (operations), Captain Arvind Kathpalia, to all pilots.
22/10/16 Saurabh Sinha/Times of India
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