Our national carrier, Air India, has registered twelve vigilance cases so far this year for misuse of its frequent fliers loyalty program by touts. Some of Air India’s employees, working from Chennai, have diverted loyalty points earned by genuine fliers to some other customers in return for bribes! “Currently, an FIR has been filed and investigation is on. The gang, which could also involve airport officials, generated email IDs and diverted reward points of passengers,” an airport official told. The scam was discovered during the verification of know-your-customers document uploaded by a passenger, who purchased the ticket under frequent fliers program. His identity proof was not legitimate but the account was approved!
Talking about the complaints, the airport official said, of the twelve complaints received this year, two of them are written complaints while ten are e-mail complaints. The natures of the complaints include pilferage of airline properties, non-adherence to standard operating procedures in awarding tenders and recruitment procedure among others.
01/11/16 Raaghav G R/Indian Ceo
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Talking about the complaints, the airport official said, of the twelve complaints received this year, two of them are written complaints while ten are e-mail complaints. The natures of the complaints include pilferage of airline properties, non-adherence to standard operating procedures in awarding tenders and recruitment procedure among others.
01/11/16 Raaghav G R/Indian Ceo
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