Saturday, December 10, 2016

AirSewa initiative launched by Indian Government to redress aviation grievances

The Ministry of Civil Aviation has come up with a new initiative AirSewa, which is also available as a mobile application for smartphone users. The launch was announced by Jayant Sinha, Minister of Civil Aviation in a tweet on Friday.
The AirSewa website also has the feature to access flight details and airport information apart from the advertised feature of lodging grievances. The website also contains a series of frequently asked questions divided into categories, passengers, baggage, security, special needs and license. While these questions address the general questions which the passengers might have, access to the features are not limited to guest visitors.
The grievance window of the website is pretty much detailed and the first question is what is the grievance related to and the user has the option to choose from a list of aviation related divisions like Airport, Airline, Immigration, Customs, Directorate General of Civil Aviation, Bureau of Civil Aviation Security of India and helicopters. Followed by that the user can state their grievance in 1024 characters. They are also provided with the option to attach file, which can be anything from videos to document file. Then follows the details of the journey or the flight details followed by the personal information.
The AirSewa initiative also comes with the option where an user can actually track the status of her/his grievance using either the reference code which they will provided once a grievance is registered or their mobile phone numbers.
10/12/16 Uddipta Das/India
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