Agitated passengers of Air India Express, who had been waiting to board their flight to Dubai since 9 a.m. on Wednesday night, blocked the boarding gate for an Air India flight at T2 and did not allow passengers to board the Dubai-bound flight until they were given a satisfactory explanation for delay of over 10 hours, or adequate compensation.
The incident took place at 9 p.m. at gate no 67-B when Air India announced the boarding of its flight AI-983 to Dubai. Scores of Air India Express passengers, who were booked on the IX-247 flight and were waiting inside the terminal since morning without proper information, rushed to the gate and created a ruckus. Some of them demanded they be accommodated on that flight.
“We 180 passengers are waiting here and the airline behaved very carelessly. There was no senior Air India Express official here to talk to us and give any credible information. They were lying repeatedly about the arrival of the flight from Sharjah, which never landed,” said Zahra Amiruddin, a city-based passenger booked on the delayed flight with her parents and grandmother.
29/12/16 Lalatendu Mishra/The Hindu
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The incident took place at 9 p.m. at gate no 67-B when Air India announced the boarding of its flight AI-983 to Dubai. Scores of Air India Express passengers, who were booked on the IX-247 flight and were waiting inside the terminal since morning without proper information, rushed to the gate and created a ruckus. Some of them demanded they be accommodated on that flight.
“We 180 passengers are waiting here and the airline behaved very carelessly. There was no senior Air India Express official here to talk to us and give any credible information. They were lying repeatedly about the arrival of the flight from Sharjah, which never landed,” said Zahra Amiruddin, a city-based passenger booked on the delayed flight with her parents and grandmother.
29/12/16 Lalatendu Mishra/The Hindu
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