Friday, December 09, 2016

Over 5000 complaints against Air India between January and October: Government

Government today said a total of 5,879 complaints relating to deficiency in service have been received against the national carrier Air India between January and October this year.
The total number of complaints received from January 2016 to October 2016 on the network (Air India) are 5,879, Civil aviation minister Ashok Gajapathi Raju said in a written reply in Lok Sabha today.
The Minister said that the complaints arise from deficiency in service which may sometimes be “perception on the part of the complainant”.
“However, Air India records the complaint and tracks them till they reach the logical conclusion,” Raju said.
He said Air India constantly endeavours to upgrade and enhance its facilities and services being provided to its passengers to ensure customer satisfaction.
08/12/16 PTI/The Financial Express
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