Hyderabad: The Rangareddy District Consumer Disputes Redressal Forum has directed a private airline to pay Rs 90,000 as compensation to a passenger for misplacing his luggage.
B Praveen Kumar was travelling with his wife and child from Hyderabad to Raipur on 22 January 2016 by an Indigo Airlines flight which was scheduled to start at 5.15pm and reach Raipur by 6.25pm. For some reason, the passengers were issued boarding passes twice and even had to undergo security check two times. The flight took off at 11:15pm and reached Raipur at 12:35am.
Upon arrival, Praveen noticed that one of his two bags was missing. After waiting for a long time, he gave a written complaint to the airline staff present at the airport. They responded saying his bag would reach by a 8:30am flight next morning.
03/01/17 Times of India
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B Praveen Kumar was travelling with his wife and child from Hyderabad to Raipur on 22 January 2016 by an Indigo Airlines flight which was scheduled to start at 5.15pm and reach Raipur by 6.25pm. For some reason, the passengers were issued boarding passes twice and even had to undergo security check two times. The flight took off at 11:15pm and reached Raipur at 12:35am.
Upon arrival, Praveen noticed that one of his two bags was missing. After waiting for a long time, he gave a written complaint to the airline staff present at the airport. They responded saying his bag would reach by a 8:30am flight next morning.
03/01/17 Times of India
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