Monday, February 06, 2017

Jet Airways directed to pay Rs 1.25 lakh redressal to couple

The District Consumer Disputes Redressal Forum in Thane has directed Jet Airways to pay a compensation of Rs 1.25 lakh along with other costs to a couple who were allegedly allotted tickets on an over-booked flight. On March 4, 2012, Manish Patil, who lives in Boisar, had booked three tickets on a Jet Airways flight to Jammu through a travel company for the Vaishno Devi pilgrimage. But when Patil, who was accompanied by his wife and a child, landed at Mumbai’s domestic airport in time for the flight, he was first informed that they would not be issued boarding passes as there was a system failure. But later, Patil and his wife were told that although their tickets had been confirmed, they would not be accommodated on the flight since it was over-booked.
Patil, the complainant in the case, told the forum that while the airways had offered them an alternative flight to Delhi, no confirmation was provided regarding a connecting flight to their destination.
The complainant stated that for the trip, an itinerary was prepared by him along with bookings made for their hotel stay in Jammu, local car booked for travel as well as a helicopter service to fly from Katra to Jammu for the pilgrimage. Patil complaint that his plans had gone awry due to the airways and that he incurred financial losses since the trip had to be eventually cancelled.
While the Jet Airways defended itself before the forum by stating that they had offered an alternative flight as well as Rs 4,000 per person as compensation, which was refused by the complainant. The forum, headed by Sneha Mhatre and comprising Madhuri Vishwarupe and N D Kadam as members, pulled up the airline. In its order, the forum even referred to a letter that was written by Jet Airways to the complainant.
“The letter states that there are times when customers who reserve flight tickets do not come to the airport to take the flight. They are referred to as no-show passenger and they cause losses to the airline company. To prevent losses, flights are over-booked. This shows that while airline companies confirm tickets for more passengers than its capacity to prevent losses, it ends up causing losses to the consumer,” the forum observed.
06/02/17 Sadaf Modak/The Indian Express
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