Friday, June 09, 2017

Strict action for not refunding taxes, levies on cancelled flight tickets: Aviation minister Gajapathi Raju

Mumbai: Aviation minister Ashok Gajapathi Raju today warned airlines and travel portals of "strict action" if they did not refund taxes and levies to passengers for the cancelled tickets.

Civil Aviation minister Ashok Gajapathi Raju, in a series of tweets, said the practice of not refunding taxes and levies to passengers for a cancelled ticket was "against" the existing DGCA regulations and that he had received several complaints in this regard.

The Directorate General of Civil Aviation (DGCA) had last year put in place new passenger-friendly air ticket cancellation rules.

The rules make it mandatory for airlines to provide an unambiguous detail of the refund to a passenger.

"I've received complaints that no refunds are being given by airlines/travel portals against cancellation for several ticket categories," Raju said in a tweet.
09/06/17 Economic Times