Saturday, August 19, 2017

Next time you fly to and from Delhi, check terminal number on ticket once more

Passengers flying to and from Delhi are used to a simple rule on which terminal their flights will land at or depart from. All low-cost airlines operate from terminal T1, also called the domestic airport, while all full-service carriers operate from terminal T3 which is also called the international airport. That clarity is set to get clouded and the passengers will soon have to take a hard look at their flight tickets.

This is because the Delhi International Airport has asked all the three low-cost airlines operating from terminal T1 of the capital’s airport to shift 30% of their operations to terminal T2, a source familiar with the development told Moneycontrol. The airport developer has sent a letter to the airline companies in this regard. The shift to T2 is necessary for the airport developer to undertake expansion of T1.  T2 is currently being used mostly to operate Haj flights.

The three airlines that fly to and out of the airport’s terminal T1 — InterGlobe Aviation that runs Indigo Airlines, Spicejet and GoAir — were set July 15 deadline to decide amongst themselves on who would shift from the terminal they currently operate from. The airlines have been asked to begin the process of shifting by October 1.

The airport developer, in which GMR Infrastructure’s wholly-owned arm GMR Airports has a 64% stake, has not given destination-wise specifications for shifting of the operations. The airlines thus have the liberty of deciding which city they will fly to from which terminal.
The shifting of operations to a new terminal isn’t easy, not just operationally but also from marketing point of view. Sale of seats, passenger convenience and communication from the airlines to flyers, particularly in cases where tickets are already booked, is a complicated task that is fraught with risk of negative customer feedback.
19/08/17 Dhirendra Tripathi/Moneycontrol