Sunday, September 03, 2017

Foreign national takes Air India head on

Hyderabad: At a time when Indians are reluctant to approach courts for justice, a South African reached out to the city district consumer forum for a flight delay that costed him the last minutes with his ailing grandmother.

Sepamo Motlalepula Ishmael, 33, a student of law at Osmania University had booked a flight from Hyderabad to Mumbai from where he was to fly to Johannesburg to meet his ailing grandmother.

But the Air India flight was rescheduled and delayed by two hours due to which the student missed all connecting flights to Addis Ababa and then to Johannesburg.

Stuck at the Mumbai airport, the student had no other option but wait for 65 gruelling hours with no alternative for the next flight. During this time he lost his grandmother and missed a chance to attend her funeral.

It was then that the student decided to file a case against the airlines for abruptly delaying the flight and for the mental agony and damage. The airline, however, contested that they had rescheduled the flight the night before and had informed the student via SMS and a call.
03/09/'17 Deccan Chronicle