Sunday, September 03, 2017

On-time performance: Air India chief Rajiv Bansal says will act on those who fail to act

New Delhi: Sending out a stern message against employees' lapses, Air India chief Rajiv Bansal has said the airline will "act on those who fail to act" in ensuring on-time flights.
Taking over the reins of the disinvestment-bound national carrier less than two weeks ago, Bansal has initiated steps to cut down costs at various levels along with focus on bettering on-time performance (OTP), increasing passenger yields and improving customer satisfaction.
The airline, which operates nearly 400 flights everyday, has been facing flak for delays.
"We will affirmatively act to improve our performance and we will act on those who don't act," Bansal told in an interview.
The chairman and managing director of the airline stressed that whatever action is required will be taken with respect to ground handling, crew, in-flight, engineering checking and food supplies, among other aspects.
03/09/17 PTI/Economic Times