Pune: A flyer booked on a SpiceJet flight to Bengaluru on Friday afternoon was allegedly served a burger brought from outside and wrapped in a dirty newspaper in a first floor restaurant of the airport, punching a hole in claims of authorities about good quality of food at the facility.
The flyer, Ravi Chander, from Bengaluru walked into the Port Lounge Restaurant and Bar for a quick grub. But he could not have a bite when saw the burger was brought from outside, wrapped in a dirty and old newspaper. He allegedly paid Rs319 and walked out of the restaurant. Refuting the allegation, the restaurant manager, Mukesh Kumar Singh, told TOI: "How can this be possible? We are a proper restaurant with all facilities. Why should the burger be wrapped in a newspaper? Food is served to passengers on clean plates and proper care is taken about the cooking standards and hygiene."
In sharp contrast, the disgruntled flyer, Chander, told TOI over phone, "My flight was scheduled at 3:55pm. After completing all the formalities, including the security check, I walked up to the restaurant as I was hungry. But my experience was pathetic."
Chander said, "When I ordered a vegetable burger, an attendant of the restaurant bluntly told me that it would take at least half-an-hour. After around 30 minutes, I saw the burger coming wrapped in an old dirty newspaper. It was brought from somewhere outside." He claimed that the attendant then removed the newspaper and served the burger on a plate with some wafers. "It was utterly disgusting and I asked the attendant as to why the burger was brought from outside. He nonchalantly told me it was not available with them. The burger was not at all fresh. So, I didn't even try to eat it. I paid Rs319 for it and walked out," he said.
26/10/17 Joy Sengupta/Times of India
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The flyer, Ravi Chander, from Bengaluru walked into the Port Lounge Restaurant and Bar for a quick grub. But he could not have a bite when saw the burger was brought from outside, wrapped in a dirty and old newspaper. He allegedly paid Rs319 and walked out of the restaurant. Refuting the allegation, the restaurant manager, Mukesh Kumar Singh, told TOI: "How can this be possible? We are a proper restaurant with all facilities. Why should the burger be wrapped in a newspaper? Food is served to passengers on clean plates and proper care is taken about the cooking standards and hygiene."
In sharp contrast, the disgruntled flyer, Chander, told TOI over phone, "My flight was scheduled at 3:55pm. After completing all the formalities, including the security check, I walked up to the restaurant as I was hungry. But my experience was pathetic."
Chander said, "When I ordered a vegetable burger, an attendant of the restaurant bluntly told me that it would take at least half-an-hour. After around 30 minutes, I saw the burger coming wrapped in an old dirty newspaper. It was brought from somewhere outside." He claimed that the attendant then removed the newspaper and served the burger on a plate with some wafers. "It was utterly disgusting and I asked the attendant as to why the burger was brought from outside. He nonchalantly told me it was not available with them. The burger was not at all fresh. So, I didn't even try to eat it. I paid Rs319 for it and walked out," he said.
26/10/17 Joy Sengupta/Times of India
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