Thursday, October 19, 2017

Hyderabad airport bags ACI ASQ World #1 Airport Award

Hyderabad: GMR Hyderabad International Airport Ltd (GHIAL), which operates Rajiv Gandhi International Airport (RGIA), received the Airports Council International (ACI) Airport Service Quality (ASQ) World # 1 Airport Award Trophy in the 5-15 million passengers per annum (MPPA) category. SGK Kishore, CEO of GHIAL, received the trophy from Angela Gittens, director general of Airports Council International and Bongani Maseko, CEO of Airports Company South Africa during the 27th ACI Africa/World Annual General Assembly in Mauritius on October 17.

CEO SGK Kishore said, “This recognition certainly boosts Brand Hyderabad and positions India onto the world’s canvas.”  This year’s award marks the eigth consecutive year of Global Top 3 ranking by RGIA in its size category. The survey statistics shows that Hyderabad Airport has steadily improved its score from 4.4 in 2009 to 4.9 in 2016 (measured on a scale of 1 to 5). It is also the first airport in India to have been awarded by ACI, The Director General’s Roll of Excellence Award in 2014 for consistently earning the top five ranking in its category in the ASQ for five years in a row. As part of its#PassengerIsPrime programme, it has focussed on deployment of dedicated Passenger Service Associates for helping passengers in need; Express Security Check Area for passengers without check-in luggage; new baggage conveyer belt for domestic passengers and ongoing comprehensive upgrade of our overall Baggage Handling System.
18/10/17 New Indian Express

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