Tuesday, October 17, 2017

Inline bag scan wait to stretch till March

Dum Dum: Calcutta airport has an inline baggage screening system but not where it is needed the most: the much busier domestic wing.

Inline baggage X-ray, a facility that privatised airports have had for years, was to arrive in the domestic section by this November. But officials said the date had been postponed again.

"The system could become operational only around March next year," a source in the Airports Authority of India (AAI) said.

Compared to Delhi, Mumbai, Bangalore and Hyderabad airports, passengers using the domestic section in Calcutta spend an extra 20 minutes on an average standing in a queue to get their check-in baggage scanned.
The queues have lengthened with domestic passenger traffic surging almost 26 per cent in 2016-17 over the previous year.

An official of a private airline said complaints were being lodged by passengers every day about their having to queue up for baggage scanning. "Most of these complainants are from cities like Mumbai and Delhi. They find it strange that people have to stand in line for baggage X-ray in a metro airport."

The international wing got an inline screening system in 2016, more than three years since the integrated terminal became operational. In-flight internal surveys by international airlines have shown passenger ratings for amenities rising sharply after inline baggage screening started. But since growth in international passenger traffic out of the city has been stunted, not many people benefit from the facility in one section of the terminal.
17/10/17 Sanjay Mandal/Telegraph
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