Tuesday, November 28, 2017

Govt asks airlines to rollback cancellation fee of Rs 3,000, says it's too high

To passengers' relief, the Narendra Modi government has asked airline to rollback the cancellation fee of Rs 3,000. The government thinks that the Rs 3,000 cancellation fee charged by a few airlines on domestic tickets is "too high".

It said it will soon speak to airlines on the issue and ask them to charge the reasonable amount.

"We believe cancellation charges are on the high side and onerous for passengers. The Rs 3,000 fee is in many cases more than the price of the ticket itself. Our UDAN (subsidised regional flying) scheme has capped fares at Rs 2,500 per hour of flying. These cancellation charges need to be brought back into balance," aviation minister Jayant Sinha told the Times of India.

The newspaper stated that the aviation minister has ordered a review of the massive amount charged by airlines. The move came after the latest hike in cancellation charges effected by some airlines on domestic travel.

Meanwhile, in the wake of a huge row over manhandling of a passenger by IndiGo Airlines last month, a Parliamentary committee examined the issue of "behaviour of airline personnel towards passengers".
The Department Related Parliamentary Standing Committee of Transport, Tourism and Culture headed by Trinamool Congress MP Derek O' Brien has called the Secretary of Ministry of Civil Aviation, along with representatives of Airports Authority of India, Directorate General of Civil Aviation and Bureau of Civil Aviation Security, on Monday.

The panel had also asked public carrier Air India and private airlines, including Indigo, to appear before it and explain their views on the matter. Representatives from Jet Airways, Spicejet, Go Air, Vistara and Air Asia will also appear. The panel has sought their views on passenger amenities and behaviour of airline personnel towards passengers.
28/11/17 DNA